Accessibility
Coastal Credit Union Music Park at Walnut Creek is committed to providing an inclusive and accessible experience for all fans. Below is information about available accessibility services and how to request accommodations.
For additional information about other available services for fans with disabilities, please contact us at 919.831.6400. We look forward to seeing you at the show!
Coastal Credit Union Music Park Accessibility Services
Coastal Credit Union Music Park at Walnut Creek has accessible parking located in our ADA Parking lot (Lot C) in front of the Box Office. Upon arrival, please inform staff that you need accessible parking and be prepared to present your state-issued parking placard or plate. A valid disability parking permit is required.
To park in an accessible parking space, you will need a valid, state-issued accessible placard or license plate and a venue parking pass. Parking passes can be purchased online via Ticketmaster in advance or on the day of the show with a credit card when you arrive at the parking lots. General parking will be $20 per vehicle online in advance and $25 on the event day.
Marked accessible spaces cannot be reserved in advance and are available based on arrival. Due to high demand, accessible parking availability is limited and spaces may fill early. We recommend arriving early if you plan to use accessible parking. Fans with a valid state-issued ADA placard or license plate may use accessible parking spaces. Vehicles that park in an accessible parking spot without a valid state issued placard are subject to tow at the owners expense. Our parking crew will work to accommodate you if all accessible spaces are full.
Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets. Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.
To find tickets in the Accessible Seating Area of Coastal Credit Union Music Park, select the Filters icon on the upper right of the page where you see available tickets. For a reserved seated show, you will be shown your seat location once the ticket is selected. More information regarding the purchase of accessible seating on Ticketmaster can be found here.
Our accessible seating area can reach capacity early. Wheelchair and Companion Seating is located in sections 1, 3, 4, 5, 8 and 9 in designated rows. Sight and Hearing Impaired Patrons and Companion Seating are located in section 1 in designated rows. There is a ramp located to the right side of section 1 that connects to West Plaza and a ramp located to the left of Section 3 that connects to East Plaza. The lawn is accessible from the either side behind sections 4 and 9.
Please purchase a general admission ticket, and we will accommodate you and your companion. You are welcome to notify us ahead of time. Please contact us: 919.831.6400
All venue entrances are fully accessible, including Gate 1, Gate 2, and the season ticket holder VIP gate. The Coastal Backyard entrance is also fully accessible. If you have a question or need assistance when at the venue, please see the Guest Services hub located inside of Gate 2. If you need assistance getting to Gate 2, please let our guest services team know and they will provide assistance.
Assistive Listening Devices (ALDs) technology at Coastal Credit Union Music Park at Walnut Creek is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD. If you are not able to use your device, please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device. Please be aware these are in limited quantities and first come, first served.
Coastal Credit Union Music Park at Walnut Creek has Listen, Tech-enabled. The app is available to download here before your visit: Apple and Google.
- Connect to Wi-Fi network Free_Fan_Wifi
- Download the Listen Everywhere app via the App Store
- Connect to the audio channel in the app
- Enjoy the show!
If you are having any issues using the Listen Everywhere app please let our Guest Services team know and they can help you get assistance.
In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.
For real-time updates during your visit, please check our social channels: Facebook | Instagram
Coastal Credit Union Music Park at Walnut Creek offers sign language interpretation upon request only. If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please call 919.831.6400 to make your request and include how many in your party need interpretation and the ticket type you have. Please call at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.
On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.
Coastal Credit Union Music Park takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.
Additionally, Coastal Credit Union Music Park cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting. If medical assistance is needed, please contact a crew member immediately.
The lawn is uncovered and subjected to the elements. In inclement weather, the terrain can become difficult to navigate. Our lawn is accessible via a pathway on either side behind seated sections 4 and 9. Please note the lawn is sloped.
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. Medical bags will be searched and tagged upon entering the venue.
Oversize bags for medical needs: Guests requiring larger amounts of medically necessary supplies in reasonable quantities must be declared and subjected to additional screening upon entry. Security will put a medical tag on your bag. Only these items are not subjected to our baggage policy. Please inform the staff of this when you arrive at the gates.
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.
Accessible lawn chairs are available on a first come, first served basis. You may request one of the following options when you go to pick up your lawn chair rental on show day:
13" height (from the ground) x 22" wide x 15" deep
15" height (from the ground) x 19" wide x 15" deep
19" height (from the ground) x 24" wide x 18" deep - 500lbs limit
Please call the venue ahead of your show if you have any questions! 919.831.6400
Accessible restrooms are located in all plazas within the venue. Accessible restrooms are single user and first come, first served.
At Coastal Credit Union Music Park, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.